The role of the Commissioner/Ombudsman is to act as an independent arbitrator in disputes arising out of the Cargo Agency Programme between an IATA Accredited Agent/Freight Forwarder, CASS Associates or an Applicant and IATA.
The Commissioner/Ombudsman may also adjudicate exceptional reviews consented to by IATA Accredited Agents/Freight Forwarders, CASS Associates or an Applicant, and any CASS Participating Airline.
This site describes the authority, powers and procedures of the Cargo Agency Commissioner.
- Some of our activities are:
- Carry-out reviews
- Conduct oral hearings
- Prepare an Annual Report
- Provide commentary and feedback on the efficacy of the Agency Programme to the stakeholders