Links to important References

IATA Cargo Agent Handbook

CASSLink for Agents and CASS Associates

The IATA Agency Programme is constantly under review and is the subject of ongoing dialogue between Airlines, Agents and Freight Forwarders. As a result, adjustments and improvements are progressively introduced in order to keep the programme relevant to the industry’s needs.

Below are listed some of the most relevant Resolutions:

Resolution 811d – Agency Commissioner

Explains how the Agency Commissioner is jointly appointed by IATA’s Director General and FIATA’s Chairman; and describes the Commissioner’s profile and job description.

Resolution 811e – ​Conduct of Review by Agency Commissioner

Describes the jurisdiction and authority of the Agency Commissioner.

CASSLink Manual for Agents

CASSLink is IATA’s global cargo processing system for processing of Airline documents – Air Waybills and correction documents (CCA’s & DCM’s) for billing to IATA Accredited Agents and CASS Associates. It uses global standards in accepting electronic documents for processing from Airlines. Reports are provided to Agents in a standard output format. Therefore, the report received by your office in London or Singapore will be the same as those in Sydney or Auckland. One of the advantages of CASSLink is that, being a web-based system, the information contained in it is accessible online anywhere, provided you have a Username and access to the Customer Portal.